Complaints jobs in United Kingdom

Tewkesbury, Gloucestershire, GB, GL20 8LZ

Contract Type: Full Time

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Working Hours: 37.5 Hours per week (Monday to Friday 8:30AM – 4:30PM)
Location: DE&S Ashchurch,Tewkesbury, GL20 8LZ, Gloucestershire.
Salary: £24,000 per year

Are you highly organised, proactive, and ready to take on a vital role in a fast‑paced environment? If so, we’re looking for someone just like you to join our team in Imjin as an Administrator. Reporting to the Service Manager, you'll play a key role in supporting a team of 21 engineers and office staff, ensuring our operations run smoothly, safely, and efficiently.

In this role, you'll take ownership of a wide range of responsibilities that are critical to the success of our service delivery. You’ll manage job assignments through the CAFM system, ensuring engineers and contractors are dispatched promptly. You'll be responsible for procuring equipment, ordering parts, and raising purchase orders, always ensuring best value and compliance with our preferred supplier guidelines. You'll also keep our paperwork organised and up-to-date, uploading reports and certificates to our system in real time to support accurate KPI tracking.

Safety is at the heart of everything we do, and you’ll play a key role in maintaining our site standards. From ordering and managing PPE stock to handling security clearance paperwork and keeping safety notices and induction materials current, your attention to detail will help ensure our team and visitors remain protected and informed.

You’ll be the face of great service for the customer, providing regular updates on ongoing work and attending meetings to take minutes and track actions. Your communication skills and friendly professionalism will help build trust and confidence.

When issues arise, you’ll support managers in investigating and resolving complaints quickly and thoroughly.

We’re a collaborative team, and we value openness, flexibility, and a can‑do attitude. We’re looking for someone who takes initiative but also works well with others – someone who genuinely cares about getting the job done right and supporting their colleagues along the way.

To succeed in this role, you’ll need previous experience in a similar administrative role, with facilities or construction environment experience strongly desirable. Strong IT skills are essential, particularly with Microsoft Excel and it is desirable that you have experience using a CAFM system such as Maximo. You should be a confident communicator, eager to learn, and comfortable managing competing priorities.

This role requires you to be eligible for SC security clearance.

If you're looking for a role where your organisational skills, problem‑solving ability, and customer focus will make a real difference every day, we’d love to hear from you. Join us, and help shape a team that’s as committed, caring, and driven as you are.

• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.