MAC Boots Counter Lead - 22.5

The Estee Lauder Companies Inc.; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading personal care products company is seeking a MAC Boots Counter Lead in Newcastle upon Tyne. This role involves driving sales turnover, maximizing service standards, and effectively managing customer relationships. The ideal candidate has experience in a fast-paced retail environment, strong communication skills, and a commercial understanding of the industry. This is a full-time position that offers opportunities for professional growth.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.

Responsibilities

• Support the brand by driving sales turnover and market share.
• Reflect a credible and professional brand image.
• Maximise sales through excellent service and standards.
• Delivering the Brand Strategy.
• Plan and implement local marketing initiatives.

Skills

Effective communication

Organisation

Prioritisation

Self-development

Commercial awareness

Job description

Join to apply for the MAC Boots Counter Lead – 22.5 role at The Estée Lauder Companies Inc.

Description

The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximizing sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand/Company procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues i.e., eventing, Omni and digital channels, etc.
• Keeping up to date with competitor activities and missed opportunities
• Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
• Delivering the Brand Strategy, ensuring the delivery of an effective local plan
• Planning and implementing local marketing & events initiatives, aligned to Retailer activity
• Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life
• Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Using digital tools to ensure knowledge is kept up to date
• Delivering a consumer recruitment and retention strategy to grow a loyal consumer base
• Developing up-to-date knowledge of product in order to ensure we deliver an industry‑leading experience and the product meets the consumer's needs. (Operations)
• Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Reviewing retail standards on a daily basis ensuring they are maintained to the required standard
• Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensuring all information requests are fulfilled accurately, within deadlines set
• Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensuring all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of "Acceptable" during audits

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance

Qualifications

• Experience in a fast‑paced retail and/or consumer facing environment
• Ability to drive self‑development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology

Industries

Personal Care Product Manufacturing

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