Independent Living Officer

Airport Placements; Folkestone, Cheriton, Lyminge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused service in Folkestone is seeking an Independent Living Officer to support residents in living independently. Key responsibilities include building positive relationships with tenants, making assurance calls, ensuring safety checks, and collaborating with local services. Candidates should have a background in housing or relevant customer service roles, excellent communication skills, and a valid driving licence. This role offers the opportunity to make a meaningful impact in the community and start immediately.

Benefits

Supportive team environment

Immediate start

Qualifications

• Full driving licence and access to a car.
• Experience in housing or related customer service roles.
• Clear and confident communication skills.

Responsibilities

• Build positive relationships with tenants.
• Make reassurance calls regularly.
• Carry out health and safety checks.
• Collaborate with Police and health services.

Skills

Empathetic communication skills

Background in housing or customer service

Good understanding of Health & Safety

Job description

💡 Make a Real Difference Every Single Day

Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about?
If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you!

Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes.

• 💬 Build positive relationships with tenants
• 📞 Make daily/weekly reassurance calls
• 🆗 Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing
• 🧭 Help residents sustain their tenancy and maintain independence

🏠 Scheme Safety & Compliance

• 🔍 Carry out regular health & safety building checks
• 🚨 Ensure telecare/lifeline systems are working correctly

🤝 Community & Partnership Working

• 👮 Collaborate with Police, health services, social care, and voluntary groups
• 🧭 Signpost tenants to helpful agencies and support services
• 🏡 Manage voids to minimise empty property times
• 🧹 Oversee cleaning, grounds maintenance, and contractor services
• ⚖️ Address tenancy breaches, complaints, disputes, and ASB cases

✔️ What We Need from You

• 🚗 Full driving licence + your own car
• 🏘 Background in housing or related customer service roles
• 🛠 Good understanding of building-based Health & Safety
• 🗣 Confident, clear, and empathetic communication skills

🔒 DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers.

🌈 Why You'll Love This Role

• ⭐ Make a genuine impact in your community
• 🚶 Enjoy a varied, active, people-focused job
• 🤝 Join a supportive and passionate team
• 🚀 Start immediately and hit the ground running

If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you!
Apply today and take the next step in your housing career! 🌟