Independent Living Officer

HR GO Driving; Folkestone, Cheriton, Lyminge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support service provider in Folkestone seeks an Independent Living Officer to work with residents, helping them live safely and independently. Responsibilities include building relationships with tenants, conducting health checks, and collaborating with local services to provide support. The ideal candidate has a background in housing and good communication skills. A driving license and a personal vehicle are required. This position promises to make a genuine impact within the community, engaging actively with individuals and ensuring their wellbeing.

Qualifications

• Full driving licence and own car required.
• Background in housing or related customer service roles essential.
• Good understanding of building-based Health & Safety.

Responsibilities

• Build positive relationships with tenants.
• Make daily/weekly reassurance calls.
• Carry out regular health & safety building checks.
• Collaborate with Police and health services.
• Manage voids to minimise empty property times.

Skills

Empathetic communication

Relationship building

Problem-solving

Health & Safety knowledge

Job description

💡 Make a Real Difference Every Single Day

Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about?
If you're proactive, compassionate, and ready to hit the ground running – this role is perfect for you!

Join our client‑friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes.

Responsibilities

• 💬 Build positive relationships with tenants
• 📞 Make daily/weekly reassurance calls
• 🆗 Check which tenants have pressed their "I'm OK" lifeline button and contact those who haven't to ensure their wellbeing
• 🧭 Help residents sustain their tenancy and maintain independence

🏠 Scheme Safety & Compliance

• 🔍 Carry out regular health & safety building checks
• 🚨 Ensure telecare/lifeline systems are working correctly

🤝 Community & Partnership Working

• 👮 Collaborate with Police, health services, social care, and voluntary groups
• 🧭 Signpost tenants to helpful agencies and support services
• 🏡 Manage voids to minimise empty property times
• 🧹 Oversee cleaning, grounds maintenance, and contractor services
• ⚖️ Address tenancy breaches, complaints, disputes, and ASB cases

✔️ What We Need from You

• 🚗 Full driving licence + your own car
• 🏘 Background in housing or related customer service roles
• 🛠 Good understanding of building‑based Health & Safety
• 🗣 Confident, clear, and empathetic communication skills

🔒 DBS: An Enhanced DBS is desirable. If you don’t have one, we’ll handle it – with a risk assessment and references from your last 2 employers.

🌈 Why You’ll Love This Role

• ⭐ Make a genuine impact in your community
• 🚶 Enjoy a varied, active, people‑focused job
• 🤝 Join a supportive and passionate team
• 🚀 Start immediately and hit the ground running

If you’re enthusiastic, reliable, and ready to make a difference – we want to hear from you!
Apply today and take the next step in your housing career! 🌟