Resident Experience Concierge - Luxury Care Home

Dubizzle Limited; Greater London; On-site; GBP 1,000; Full time

Job summary

A care home company in Bromley is seeking a Concierge to manage front desk operations and create a welcoming atmosphere for residents and families. The ideal candidate has experience in hospitality, strong communication skills, and can resolve complaints efficiently. The role offers competitive pay, ample annual leave, training programs, and support for employee wellbeing. Join the team to contribute to an exceptional care experience.

Benefits

Competitive salary and benefits

33 days annual leave including bank holidays

Complimentary meals and snacks

Qualifications

• Experience in a similar role within a 4–5-star hospitality venue.
• Ability to resolve complaints and investigate incidents effectively.
• Strong communication skills and an eye for detail.

Responsibilities

• Support the Home in creating a warm and welcoming atmosphere.
• Manage appointments, deliveries, and front desk operations.
• Handle credit card transactions while maintaining confidentiality.

Skills

Experience in a similar role in 4–5-star hospitality

Strong communication and influencing skills

Organizational abilities

Ability to work under pressure

Compassionate and empathetic nature

Job description

A care home company in Bromley is seeking a Concierge to manage front desk operations and create a welcoming atmosphere for residents and families. The ideal candidate has experience in hospitality, strong communication skills, and can resolve complaints efficiently. The role offers competitive pay, ample annual leave, training programs, and support for employee wellbeing. Join the team to contribute to an exceptional care experience.