Senior Quality Lead: Complaints & Incidents (Patient Experience)

Healthnethomecare; Swadlincote; On-site; GBP 125,000 - 150,000; Full time

Job summary

A healthcare service provider in Swadlincote is looking for a Senior Quality Officer to manage complaints and incidents, ensuring high-quality standards and regulatory compliance. The candidate should have experience in healthcare, excellent communication skills, and knowledge of Microsoft Office. The role involves supporting complaint investigations, maintaining quality assurance processes, and training staff to uphold standards. Competitive salary and various benefits offered, including ongoing training and a supportive work environment.

Benefits

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Employee Assistant Programme

Refer a friend scheme

Uniform provided

Kit bags for all Homecare Nurses

Perks and benefits via Perkbox

Long service awards

Qualifications

• Experience in a role that involved working with patients or customers and managing complaints and incidents is desirable.
• Proficiency in all Microsoft Office Apps is necessary.

Responsibilities

• Support investigation managers to complete timely complaints and incidents.
• Communicate with patients and customers to resolve issues in a timely manner.
• Ensure accurate recording of all complaints in the Quality Management System.
• Deliver QMS and Quality Team training to the business.

Skills

Experience in managing complaints and incidents

Proficiency in Microsoft Office Apps

Education

GCSES A-C / 9-4 in English and Maths

A-levels or appropriate post GCSE qualification

Job description

A healthcare service provider in Swadlincote is looking for a Senior Quality Officer to manage complaints and incidents, ensuring high-quality standards and regulatory compliance. The candidate should have experience in healthcare, excellent communication skills, and knowledge of Microsoft Office. The role involves supporting complaint investigations, maintaining quality assurance processes, and training staff to uphold standards. Competitive salary and various benefits offered, including ongoing training and a supportive work environment.