Complaints jobs in United Kingdom

As part of Bidfood, the Oliver Kay hub depots specialise in fresh produce and serve both their own customers and the wider group with fresh chilled goods. The Bradford site runs a seven‑day operation with a six‑day delivery service to customers. As the Quality Assurance Manager, you will report to the Depot Technical Manager and have direct responsibility for food safety and quality standards across the Depot. You will lead and motivate a small but effective team that is heavily involved with day‑to‑day operations across the site. You will lead GFSI & customer audits, implement quality procedures, and ensure high standards are maintained to meet all quality, legal and customer requirements. You will challenge and develop the current site Quality Management System, proactively identify and highlight areas of non‑compliance, and work with the depot’s management team to effectively resolve any issues found. You will be expected to build strong relationships across departments within the site and with technical teams at the other two Oliver Kay sites. You will oversee the inspection and quality management of all stock receipted, stored and dispatched, complete departmental KPI’s and period reviews, champion and continue to improve the site’s food safety & quality culture, and oversee the investigation of quality and safety complaints to ensure timely response and the completion of corrective action.

As the successful candidate for this role you will have:

• Relevant experience of the BRCGS Standard and quality management systems within a food business.
• Hold a HACCP or Food Safety qualification at level 3 and be competent at carrying out internal or supplier auditing.
• Good time management and work prioritisation skills.
• You will be determined and enthusiastic with a keen eye for detail.
• You will have the ability to create and deliver training if required.
• Communicate effectively at all levels.
• Be able to motivate your people to bring their best every day.

You're able to use your IT and numeric skills to evaluate information. You’ll be used to working to deadlines and will have an accurate and methodical approach to your work.

Does that sound like you? If so, we'd love to see your CV.

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more.
• A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn – access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce – a people‑centric workplace that values forward‑thinking talent and a cultures of trust, collaboration and personal growth. Whatever your life experience, we want you to join us – and you really can come as you are!