Patient Pathway Assistant- Cardiology

Transformationunitgm; Sea; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Band 2 administrative support staff for the Cardiology department in Sea, England. This full-time role offers a competitive salary of £24,465 per annum and involves managing appointment bookings, patient communication, and supporting the clinical staff in daily operations. Candidates should have prior administrative experience and good knowledge of NHS systems. This is a fixed-term position for 6 months with opportunities for personal and career growth.

Benefits

Supportive team environment

Opportunities for career development

Qualifications

• Previous administrative experience required.
• Experience of working in a public sector/NHS.
• Knowledge of Medical Terminology needed.

Responsibilities

• Provide administrative support to the Cardiology service.
• Manage patient bookings and communication effectively.
• Support processing referrals and liaising with other teams.

Skills

Good Communication Skills written

Experience with communicating with patients/customers

Education

GCSE or equivalent in English and Maths

ECDL, Outlook, MS Excel, PowerPoint, Access

Tools

Microsoft Word

Microsoft Excel

Job description

Main area Heart and Chest Grade Band 2 Contract 6 months (fixed term/ secondment cover) Hours Full time - 37.5 hours per week (Monday- Friday 08:30-17.00 with an hour lunch break) Job ref 390-CTC-BA-2260

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Southend Town Westcliff, Southend-on-Sea Salary £24,465 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 04/01/2026 23:59

Band 2

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology department to join our friendly, supportive team.

• Provide a comprehensive administrative support service to the Cardiology service.
• Support with efficient and accurate bookings into appropriate clinics
• Support our test tracking processes
• Maintain effective communication with clinical and non-clinical staff both within the Trust.
• Provide support to ensure full utilisation of all Cardiology clinics
• a high standard of front-line customer care and a lead point of contact for patients regarding complaints and queries always displaying empathy and diplomacy.
• including management of the cardiology referrals within the Cardiology service.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Main duties of the job

You will work along side our cardiology outpatients admin team, and will support in managing the start of patients pathways into the department.

This will include:

• Booking appointments
• Communicating with patients
• Undertake any other administrative activities appropriate to this post as by directed by the managerial staff
• To work closely with Cardiology supervisors/managers in order to understand the team priorities on a day to day basis
• Cross covering colleagues in times of annual leave or sickness within the team.
• Process new referrals internally and externally via ERS, printing and distributing in a timely manner
• ECG opinions
• Liaising with secretarial team/ reception team/ diagnostic team.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person specification

Qualifications

• GCSE or equivalent in English and Maths
• ECDL, Outlook, MS Excel, PowerPoint, Access

Experience

• Previous administrative experience
• Good Knowledge of Microsoft word and Excel
• Experience of working in a public sector/NHS
• Knowledge of Medical Terminology
• Experience of hospital systems namely Medway; CED; ICE

Skills and Knowledge

• Good Communication Skills written
• Experience with communicating with patients/customers

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jennifer Hall Job title Junior Operational Manager Email address [e-mail] Telephone number 0300 443 4283 Additional information

Adebola Somoye - Junior Operational Manager Cardiology

Shannon Kavanagh- Service Unit Manager - Cardiology