Service Advisor

DAF Trucks UK; Wigan; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prominent vehicle service company is looking for a Service Advisor at their Wigan site. The ideal candidate will interact with customers, manage vehicle-related queries, and assist in upselling services. A keen attention to detail, ability to work in a fast-paced environment, and understanding of automotive systems are important. This role offers an annual salary of £26,000, along with various employee benefits including a pension contribution and free services like eye tests and mortgage advice.

Benefits

Pension With Company Contribution

Qualified Mental Health First Aiders

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu Jabs

Cycle To Work Scheme

Credit Union At Work

On-Site Parking

Qualifications

• Knowledge of automotive systems and vehicle layout preferable.
• Ability to work independently and as part of a team.
• Capable of handling a busy work environment.
• Exceptional attention to detail.
• Understanding of warranty guidelines.
• Previous experience with Kerridge/PSA beneficial.
• High accuracy and attention to detail.
• Team player.

Responsibilities

• Liaise with customers on site, via phone, and email.
• Manage customer communications regarding vehicle work.
• Upsell labour hours.
• Handle customer queries and complaints professionally.
• Coordinate with workshop technicians for updates and job completion.
• Schedule customer vehicles with maintenance plans.
• Understand workshop efficiencies.

Job description

We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as a Service Advisor at our Wigan site.

This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!

Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.

Salary: £26,000 per annum, depending on experience

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Liaising with customers on site, via phone and email.
• Liaising with customers in regard to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Handle customer queries and complaints professionally.
• Liaise with workshop technicians to ensure timely updates and job completion.
• Planning and scheduling customers vehicles to coincide with their maintenance plan.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

Ideally, we are looking for:

• Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow manufacturer’s warranty guidelines and how to accurately apply them.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Team player.

In return we’ll offer:

• Pension With North West Trucks Contribution
• Qualified Mental Health First Aiders
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• Cycle To Work Scheme
• Credit Union At Work
• On-Site Parking (Site Specific)

About Us:

At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.

Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family.

Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!

Address Stephens Way, Warrington Road Industrial Estate,
Wigan,
Wigan,
WN3 6PQ

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