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Customer Service Centre Leader: Drive Excellence & Growth
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Customer Service Centre Leader: Drive Excellence & Growth
Job summary
A leading beverage company in Wolverhampton is seeking a Customer Service Centre Manager to lead and develop a high-performing team. This role is crucial for driving exceptional customer experiences across all channels while enhancing relationships with various stakeholders. The ideal candidate should possess proven leadership skills, a collaborative mindset, and exceptional organizational abilities. The position offers a competitive salary along with extensive benefits, making it a rewarding opportunity to impact the business positively.
Benefits
Qualifications
- Proven experience in leading and motivating high-performing teams.
- Collaborative mindset with the ability to influence cross-functional stakeholders and deliver results.
- Exceptional organisational skills with a track record of meeting ambitious targets and deadlines.
Responsibilities
- Lead and develop a high performing Customer Service Team.
- Enhance cross functional relationships with Supply Chain Leadership.
- Improve customer service excellence across all channels.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.