Assistant Customer Service jobs in United States

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

We are seeking a Growth Manager focused on Account-Based Marketing (ABM) to lead the design, execution, and optimisation of tailored campaigns that drive business growth. You will play a key role in identifying high[1]value segments within our target market, uncovering insights to define the right audiences, pain points, and messaging.

Working closely with Marketing and Sales teams, you will build and optimise multi-channel ABM campaigns across letters, email, and LinkedIn ads. You will be responsible for ensuring each campaign is measurable, scalable, and continuously improving through testing, tracking, and iteration.

This role requires a blend of strategic thinking, analytical ability, and hands-on execution. You will lead the process end-to-end, from analysing data, segmenting audiences, and defining the content to setting up workflows in HubSpot and ensuring every campaign drives tangible business results.

• Analyse large datasets to identify patterns and define the most promising customer segments based on behaviour, needs, and value potential.
• Translate insights into clear audience definitions, messaging strategies, and value propositions that resonate with specific customer groups.
• Develop and monitor key performance indicators to measure the effectiveness of ABM efforts across the funnel, from engagement to funding and growth.

• Lead the planning and delivery of highly personalised ABM campaigns across multiple channels, including letters, email, and LinkedIn ads.
• Build and manage A/B testing programmes to refine messaging, creative, targeting, and channel mix for maximum performance.
• Partner closely with Sales teams to align messaging and outreach, ensuring consistent and effective customer engagement.
• Use HubSpot or similar tools to create workflows, automation, and tracking processes that support campaign execution and scalability.

• Establish clear tracking and reporting frameworks to measure campaign performance and identify areas for improvement.
• Conduct post-campaign reviews to extract insights and ensure learnings are embedded into future campaigns.
• Build dashboards and regular reports to provide visibility on ABM results, highlighting what is driving success and what needs refinement.

• Work closely with Marketing, Sales, and Data teams to align on priorities and ensure smooth execution of ABM initiatives.
• Influence stakeholders across the business to secure buy-in for ABM strategies and promote data-driven decision making.
• Champion a culture of testing, iteration, and continuous improvement across all acquisition activities. Reporting & Communication
• Deliver clear, compelling presentations that communicate ABM insights, results, and recommendations to senior stakeholders.
• Translate campaign performance into actionable strategies that guide future planning and investment.

• Hands-on and proactive, with a make it happen attitude
• Strong analytical and problem-solving skills, able to identify patterns, trends, and opportunities from data.
• Proven experience designing and delivering ABM or highly targeted multi-channel campaigns at scale.
• Skilled at building and managing A/B tests to drive continuous improvement.
• Comfortable using HubSpot or similar CRM and marketing automation platforms to manage workflows and tracking.
• Excellent communication and influencing skills, able to bring teams together around shared growth goals.
• Strong sense of ownership, curiosity, and attention to detail.
• Track record of delivering measurable growth through data-led marketing strategies.

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.