Assistance jobs in United Kingdom

Hybrid: 4 days a week at our Support Centre in Coleshill, Birmingham.

🏆 10th Best Big Company to Work For 2024 - 'Best Companies'

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Through meticulous health and safety management and effective stakeholder engagement, you will drive the successful implementation of safety initiatives across the UK and Ireland. By ensuring a safe and secure environment, you will enable our colleagues to focus on inspiring even more people to read, learn, create, and play. Your dedication, determination, and expertise will have a direct impact on our business performance, playing a vital role in delivering our strategy.

• Oversee health and safety processes, ensuring compliance with all legal and regulatory requirements.
• Conduct risk assessments to identify potential hazards and implement measures to mitigate risks.
• Manage health and safety incidents, ensuring timely and effective resolution.
• Collaborate with internal and external stakeholders to align health and safety objectives and drive business success.
• Develop and implement health and safety training programmes to enhance team capabilities and support safety initiatives.
• Prepare and present health and safety reports, providing regular updates and insights to senior leadership.
• Identify and implement process improvements to enhance efficiency and effectiveness within the health and safety function.
• Ensure compliance with all health and safety legislation and best practices.
• Work closely with the Health and Safety Manager, to support ongoing projects within the People team.
• Communicate effectively with employees, regarding health and safety queries and processes.

• Proven experience in health and safety management, ideally within a retail or similar industry.
• Strong skills in conducting risk assessments and implementing mitigation measures.
• Experience in managing health and safety incidents and ensuring timely resolution.
• Knowledge of health and safety legislation and best practices.
• Excellent analytical skills to support decision-making and identify opportunities for improvement.
• Strong communication skills, including presenting to and influencing senior leadership.
• Proven ability to collaborate effectively with various departments and stakeholders.
• Proficiency in developing and implementing health and safety training programmes.

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• 🏡Family Friendly Leave- Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days including bank holidays.
• 💃 Holiday Purchase - Purchase an additional 5 days
• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• 💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

To inspire reading, learning, creativity and play 💛💙

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀| Energy that gets it done.

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!