Vulnerability & Collections Specialist (Hybrid)

Applied Intuition Inc.; Cardiff; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

A leading fintech company located in Cardiff is seeking a Vulnerability Officer to provide essential support to vulnerable customers. This hybrid role involves conducting vulnerability assessments, managing customer portfolios, and ensuring high-quality care. The ideal candidate will have experience dealing with vulnerable customers and a strong empathy to serve clients in difficult situations. Benefits include competitive salary, private healthcare, and a supportive work environment focused on inclusivity.

Benefits

Private Healthcare

Annual Learning and Wellbeing Budget

28 days holiday

Enhanced Parental Leave

Cycle to Work Scheme

6 free therapy sessions per year

Dog Friendly Offices

Qualifications

• Experience dealing with vulnerable customers in a telephony-based role.
• Collections experience essential.
• Ability to demonstrate empathy during difficult times.

Responsibilities

• Provide specialist support to customers needing extra care.
• Conduct vulnerability assessments and review customer accounts.
• Manage complex cases and develop strategies to assist vulnerable customers.

Skills

Dealing with vulnerable customers

Empathy

Time management

Data analysis

Collections experience

Job description

A leading fintech company located in Cardiff is seeking a Vulnerability Officer to provide essential support to vulnerable customers. This hybrid role involves conducting vulnerability assessments, managing customer portfolios, and ensuring high-quality care. The ideal candidate will have experience dealing with vulnerable customers and a strong empathy to serve clients in difficult situations. Benefits include competitive salary, private healthcare, and a supportive work environment focused on inclusivity.