Vacancy Notice: Customer Service Manager

Chestermetrosc; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public service district in England is seeking a Customer Service Manager to oversee the customer service department. The role includes managing staff, developing policies, and ensuring high customer satisfaction. Candidates should have a Bachelor's degree and at least 3 years of management experience in customer service. A competitive benefits package is offered, including health insurance and retirement benefits, emphasizing the organization's commitment to quality service.

Benefits

Vacation/sick leave

Holiday pay

Health insurance

Retirement benefits

Qualifications

• Minimum 3 years of management experience in customer service.
• Proven ability to handle escalated customer issues professionally.
• Experience leading a team of 4 or more.

Responsibilities

• Lead and supervise the customer service team.
• Develop and implement customer service policies and procedures.
• Collaborate with departments to improve service delivery.

Skills

Leadership skills

Communication skills

Problem-solving

Customer-first mindset

Experience in managing a team

Education

Bachelor’s degree in Business Administration, Public Administration, Communications

Tools

Customer service software

Microsoft Office Suite

Job description

Vacancy Notice: Customer Service Manager

Hours of Work: M-F 8:30 a.m. – 5:00 p.m.
Opening Date: December 8, 2025
Closing Date: Until Filled
Hiring Salary: $26.80 – $35.74 per hour (Dependent on Qualifications)

General Statement of Job Duties

We are seeking a Customer Service Manager to lead our customer service department. This role is responsible for overseeing daily operations, managing staff, and ensuring that customers receive timely, accurate, and professional support. The ideal candidate will bring strong leadership skills, proven management experience, and a passion for serving the public. The ideal candidate needs to collaborate with all the internal stakeholders to make a solid contribution to a positive and collaborative work environment.

Key Responsibilities

• Lead and supervise the customer service team, including training, coaching, and performance management.
• Develop and implement customer service policies, procedures, and best practices.
• Demonstrated experience to handle escalated customer issues with professionalism and efficiency.
• Collaborate with other interoffice departments to improve service delivery and customer satisfaction.
• Bachelor’s degree in Business Administration, Public Administration, Communications, or a related field.
• Minimum 3 years of management experience in customer service preferably in utility operations.
• Experience with face-to-face interactions with customers and supervision of day-to-day customer service duties.
• Strong leadership and communication skills with the ability to motivate and develop teams.
• Successful experience leading a team of 4 or more.
• Proficiency in customer service software and Microsoft Office Suite.
• Problem-solving and conflict resolution abilities with a customer-first mindset.
• Demonstrated ability to provide positive customer experience.

Chester Metropolitan District offers a competitive benefits package to include vacation/sick leave, holiday pay, State of South Carolina Insurance (health, prescription drug, dental, vision, life) and Retirement System benefits.

Chester Metropolitan District is an Equal Opportunity Employer.