System Support Assistant

NHS; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A National Healthcare Service in Gateshead is seeking a System Support Assistant to join the Digital Systems Team. This role is perfect for individuals starting their career in digital healthcare, where no advanced technical experience is required. You will provide essential support for daily clinical system tasks and assist with training and maintenance, ensuring that data management aligns with high standards of patient care. A supportive team environment is promoted, along with training and career progression opportunities.

Benefits

NHS pension

Generous annual leave

Staff discounts

Wellbeing support

Training and career progression

Qualifications

• Calm and organised team player.
• Experience in the NHS is a plus.
• Recent interest in personal development required.

Responsibilities

• Support administration of CareFlow and BigHand systems.
• Deliver training to staff at all levels.
• Ensure accurate and timely data management.

Skills

Good communication skills

Organisational skills

Interpersonal skills

Analytical skills

Microsoft Windows knowledge

Education

GCSE level education or equivalent

Tools

CareFlow

BigHand

Job description

Start Your Career in Digital Healthcare - System Support Assistant

Join our friendly Digital Systems Team and help make a real difference to patient care while building your digital skills. No advanced technical experience required.

What You'll Do

• Support day‑to‑day clinical system tasks.
• Assist with data quality checks, user training, and basic maintenance.
• Work alongside experienced System Administrators.

Why This Role Is Great

• Perfect for career starters or those moving into digital healthcare.
• Supportive team focused on collaboration and development.
• Your work will help to improve patient care across the Trust.

What We're Looking For

• Calm, organised team player with good communication skills.
• GCSE level education or equivalent NHS experience.
• General knowledge of Microsoft Windows applications.

FlexibilityOccasional early mornings, evenings or weekends for projects - planned and supported.

Benefits & Development

• NHS pension, generous annual leave, staff discounts, wellbeing support.
• Training and clear career progression within Digital Services.

For an informal chat, contact:Vikki Slaughter, Senior Systems Officer - [phone] | [e-mail]

Main duties of the job

To support the day‑to‑day administration and maintenance of the Trust's CareFlow and BigHand systems, ensuring accurate and timely data management as part of the Digital Solutions and Applications Team. Responsibilities include delivering user training to staff at all levels, providing first‑line support and guidance, and assisting with the preparation of documentation and training materials. The role also involves supporting data quality initiatives and coordinating both scheduled and ad‑hoc tasks to ensure effective system operation and user satisfaction

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including gynaecology, maternity, palliative care and old age psychiatry.

Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham - and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.

Job responsibilities

To assist in the day‑to‑day administration of the CareFlow and BigHand systems, including delivery of user training for all levels of staff. To provide standard and ad‑hoc information as required.

• Provide day to day administration of the CareFlow and BigHand systems.
• To maintain the content and quality of information within the CareFlow system.
• Deliver training across all CareFlow modules and configure new user accounts ensuring appropriate levels of access are observed.
• To assist in the preparation of documentation and training guides.
• Act as first line support for system users providing advice and guidance, resolving software problems where possible.
• To produce of a wide range of timely, verified information to meet ad‑hoc requirements.
• To ensure scheduled and unscheduled work is coordinated effectively to completion within time scale.
• Ensure through appropriate validation and audit procedures that information produced is based on accurate, timely and comprehensive data collection.
• Act upon own initiative with regards to issues/problems/trends relating to the day‑to‑day administration of the systems
• Assist with the ongoing specification and implementation of the CareFlow system across Trust departments.

Person Specification

Education

• Able to demonstrate recent interest in own personal development
• Educated to GCSE level or equivalent

Experience

• Detailed working knowledge of Acute Health Sector Systems
• 3 years experience of working in the NHS
• Capable delivery training programmes to all levels of staff
• Working across organisational boundaries
• Working knowledge of computer based and other types of information systems, data collection and validation
• Experience of working operationally on CareFlow or BigHand Systems

Skills

• Excellent communication, interpersonal and organisational and presentation skills
• Comprehensive knowledge of practical analytical, statistical and numerical skills
• Comprehensive range of practical Microsoft products

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.