Service Delivery Lead – Managed Services

Node4 Ltd; East Midlands; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading technology service provider in East Midlands is seeking a Service Delivery Team Leader. In this role, you will lead a team of Service Delivery Managers, ensuring exceptional customer service and compliance with service agreements. You will develop operational plans, manage escalations, and enhance client experiences across complex accounts. This position offers hybrid working and various employee benefits, including private medical insurance, extensive holiday options, and an engaging workplace culture.

Benefits

Private Medical Insurance or Health Cash Plan

25 days holidays plus your birthday off

Company Pension Scheme

Discounted Gym Membership

Employee Assistance Program

Qualifications

• Experience in leading service delivery teams in a customer-focused environment.
• Strong understanding of service level agreements and operational performance metrics.
• Ability to mentor and support team members in service delivery.

Responsibilities

• Oversee the Service Delivery Managers and Coordinators.
• Develop operational service management plans to enhance service delivery.
• Ensure compliance with contractual obligations and provide actionable insights.

Skills

Customer service management

Negotiation skills

Stakeholder management

KPI management

Data analysis

Job description

A leading technology service provider in East Midlands is seeking a Service Delivery Team Leader. In this role, you will lead a team of Service Delivery Managers, ensuring exceptional customer service and compliance with service agreements. You will develop operational plans, manage escalations, and enhance client experiences across complex accounts. This position offers hybrid working and various employee benefits, including private medical insurance, extensive holiday options, and an engaging workplace culture.