Service Coordinator – Drive UK Field Ops & Customer Care

Orona Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A European business group in vertical transportation is seeking a Service Coordinator for its Glasgow office. The role involves updating internal systems, managing customer relations, and ordering materials while ensuring targets are met. Ideal candidates will have customer-facing experience and proficiency in Microsoft Office. This position offers competitive salary and benefits, including a company vehicle and generous holiday days.

Benefits

Competitive salary

Company vehicle

25 days holiday + bank holidays

Unlimited access to qualified GPs

Discounts with over 800 retailers

Access to eye-test vouchers

Opportunities for overtime

Awards for long-term service

Sick pay scheme

Recruitment referral scheme

Life assurance

Qualifications

• Proven experience in a customer-facing role.
• Confidence and proficiency with Microsoft Office.
• Strong interpersonal skills and ability to meet deadlines.

Responsibilities

• Updating internal systems on receipt of customer orders.
• Maintaining contact with customers for scheduling works.
• Ordering materials and supporting technicians with queries.
• Managing inbound materials and their distribution.
• Closing repairs and ensuring monthly targets are achieved.
• Managing the live order book and providing reporting.
• Guiding customer expectations on the company’s services.
• Supporting regional office service functions.

Skills

Customer relationship management

Microsoft Office proficiency

Interpersonal skills

Job description

A European business group in vertical transportation is seeking a Service Coordinator for its Glasgow office. The role involves updating internal systems, managing customer relations, and ordering materials while ensuring targets are met. Ideal candidates will have customer-facing experience and proficiency in Microsoft Office. This position offers competitive salary and benefits, including a company vehicle and generous holiday days.