Senior IT Support Analyst

Peoplebank; Aberdeen City; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A global food service leader is seeking an IT Support Analyst to manage and provide high-quality services across business lines. This role includes troubleshooting, application support, and project management with a focus on Azure and Office 365. Successful candidates will enjoy a fantastic hybrid working environment and opportunities for personal and career growth, alongside benefits like an annual bonus and wellness programs.

Benefits

Hybrid working environment

Career growth opportunities

Annual discretionary bonus

Private Medical Cash Plan

50% off food

Award-winning sustainability initiatives

Qualifications

• Experience in 2nd line IT support, some basic 3rd line experience preferred.
• Knowledge of Azure administration and deployment.
• Driving Licence required.

Responsibilities

• Troubleshooting and providing application support.
• Managing IT incidents and changes.
• Delivering optimization and improvements to IT services.

Skills

Excellent analytical skills

Communication skills

Inter-personal skills

Teamwork

Problem-solving

Change management

Education

Qualifications in ITIL framework

Tools

Office 365

Azure

Windows 10 & 11

SharePoint

Cisco Meraki

Job description

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

Overview of the role

Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation. The role will be a combination of BAU Support and project work.

Key Accountabilities

• Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
• Excellent analytical and communications/written skills (verbal/written).
• Strong inter-personal skills.
• Ability to work in a team environment.
• Proven ability to work well under pressure and to multiple deadlines, practical thinker.
• Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
• Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
• Problem management – liaises with relevant parties to achieve a resolution.
• Project management – experience of managing or working on projects.
• Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
• Experience of cloud technologies.
• In-depth knowledge of Azure administration and deployment.
• Good HP hardware knowledge.
• Day-to-day delivery, optimisation, and improvements of systems processed and data.
• Improving IT service processes and procedures.
• New sites delivery.

What you’ll need

• Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
• Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc.
• Excellent communication and customer service skills.
• Driving Licence.

We're proud to offer

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Own it, Care About it, Make it Exceptional, Win Together

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...