Senior IT Helpdesk Analyst - English & French

Hcl Technologies; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology company in England seeks a Senior Analyst to support international customers in resolving helpdesk queries and configuring equipment. The ideal candidate will be fluent in English and French, possess excellent communication skills, and have a strong understanding of IT environments. This role offers the opportunity to engage with diverse clients while ensuring high-quality customer service.

Qualifications

• Fluent English and French.
• Excellent communication and conversation skills (both verbal and written).
• Understanding of the IT environment and readiness to learn new processes.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers end users.
• Route problems to internal support group.
• Coordinate and manage relationships with vendors.

Job description

A global technology company in England seeks a Senior Analyst to support international customers in resolving helpdesk queries and configuring equipment. The ideal candidate will be fluent in English and French, possess excellent communication skills, and have a strong understanding of IT environments. This role offers the opportunity to engage with diverse clients while ensuring high-quality customer service.