Sales Support Assistant

Givaudan; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in flavour and fragrance in Milton Keynes seeks a commercial support role to enhance customer engagement and relationships. The successful candidate will manage project coordination and communication between Account Managers and clients. Requirements include a degree or equivalent and experience in a corporate environment, alongside effective communication and organizational skills. This position is vital for ensuring prompt and accurate customer service in the food and beverage industry.

Qualifications

• Experience in a similar commercial role within a corporate environment.
• Passion for the food and beverage industry.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Support project and brief management, coordinate customer visits.
• Manage competing priorities and communicate effectively.
• Respond professionally to internal and external inquiries.

Skills

Effective communication

Customer service focus

Detail-oriented

Proactive

Collaboration

Education

Degree level or equivalent

Tools

Salesforce

Excel

Word

PowerPoint

Job description

Givaudan is the global leader in the creation of flavours and fragrances, developing tastes and scents for food, beverage, consumer products, and fragrance partners. With a passion for innovation, Givaudan delivers food innovations, fragrance craft, and beauty solutions worldwide.

Your role will be based in Milton Keynes, UK, as part of the UK & Ireland commercial team providing business support and developing relationships with customers and internal stakeholders.

Role Overview

In this exciting and challenging position, you will support the business, collaborate with Account Managers, and provide excellence to our customers, ensuring timely and accurate information and acting as a key liaison.

Responsibilities

• Support project and brief management, coordinate customer visits, process sample requests, trial orders, and price quotations, and maintain system accuracy.
• Communicate effectively with teams on the road or based outside the UK, manage competing priorities, and foster strong relationships across functions.
• Respond professionally to internal and external inquiries using system knowledge, creative investigation, and problem‑solving techniques.
• Provide timely information on client requests and insights, supporting Key Account Managers in customer delivery, and attending customer visits with account managers.

Qualifications

• Educated to degree level or equivalent (preferred).
• Experience in a similar commercial role within a corporate environment.
• Passion for the food and beverage industry.
• Proactive, collaborative self‑starter with excellent verbal and written communication skills.
• Customer‑service focused with proven ability to build and maintain relationships.
• Detail‑oriented and continuously looking to improve efficiency.
• Proficient in Excel, Word, and PowerPoint (Intermediate).
• Strong organisational skills, ability to work independently and under pressure, prioritising to meet deadlines.
• Experience with a sales project management system such as Salesforce is an advantage.

All applicants must have legal rights to work in the UK; Givaudan will not sponsor a work visa.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. Diversity drives innovation and creates closer connections with employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.