Remote Customer Care Specialist | Growth & Impact

Neilson Financial Services Limited; Windsor; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A financial services company in the United Kingdom is looking for a Customer Service Agent to provide exceptional customer service in a fast-paced environment. The role involves managing customer inquiries, maintaining client records, and collaborating with teams to resolve issues. Candidates should possess strong communication and problem-solving skills, with experience in customer service preferred. The company offers competitive salary, work-from-home options, and opportunities for growth.

Benefits

Competitive salary

2 days work from home

Quarterly team nights out

Opportunities to grow and develop

Qualifications

• Proven experience in a customer service role, preferably in a financial services environment.
• Exceptional communication and listening skills.
• High level of attention to detail and accuracy in data entry.

Responsibilities

• Deliver outstanding service to customers by addressing enquiries and requests promptly.
• Maintain accurate client records and comply with regulatory requirements.
• Proactively identify and report trends in customer enquiries.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Time management

CRM systems proficiency

Tools

Microsoft Office

Job description

A financial services company in the United Kingdom is looking for a Customer Service Agent to provide exceptional customer service in a fast-paced environment. The role involves managing customer inquiries, maintaining client records, and collaborating with teams to resolve issues. Candidates should possess strong communication and problem-solving skills, with experience in customer service preferred. The company offers competitive salary, work-from-home options, and opportunities for growth.