Receptionist – Part Time – Fixed Term

Vets Now; Sidcup; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading pet care provider in Sidcup is offering a Part Time Veterinary Receptionist position on a fixed-term contract. The role involves being the first point of contact for clients, managing administrative duties, and providing client support in emergency situations. Ideal candidates will demonstrate strong client communication and administrative skills, along with a calm demeanor during emergencies. The position offers competitive pay, generous leave, and various employee benefits, promoting a supportive work environment.

Benefits

7 weeks pro rata annual leave

Paid birthday day off

Cash Health Plan

Discounts and cashback with retailers

CPD allowance

Paid CPD hours

Family-friendly policies

UK Standard Pension contributions

Discounted staff pet care

Paid volunteering days

Death in service benefit

Qualifications

• Experience in a customer service or reception role is preferred.
• Ability to handle emergency situations calmly and efficiently.
• Strong communication skills to liaise with clients and veterinary staff.

Responsibilities

• Serve as first point of contact for clients during emergencies.
• Manage administrative duties for smooth clinic operations.
• Provide client support and act as a liaison with veterinary staff.

Skills

Client communication

Administrative skills

Emergency response

Team collaboration

Job description

Part Time Veterinary Receptionist

1 year Fixed Term Contract from December 2025

£14.51ph plus benefits

About Vets Now

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Sidcup.

Role Responsibilities

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Week 1: Monday, Tuesday, Wednesday, Thursday and Sunday from 18:00 to 23:00

Week 2: Tuesday, Wednesday, Thursday and Sunday from 18:00 to 23:00

Plus, a fair share of bank holidays.

Why Vets Now?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.