Patient Advisor Optical Express

Optical Express Group; Lincoln; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading optical healthcare provider in Lincoln is looking for a Patient Advisor to enhance patient experience and provide a 5-star service. You'll build strong relationships, perform diagnostic eye scans, and maintain patient records while working with a motivated team. Ideal candidates will have excellent communication and negotiation skills, be self-motivated, and thrive in a customer-focused environment. The role includes a competitive salary and benefits such as free eye tests and ongoing training.

Benefits

Industry leading salary

29 days annual leave

Free Laser Eye Surgery

Discounted eyewear

Pension scheme

Qualifications

• Excellent written and verbal communication skills.
• Driven and passionate with a willingness to succeed.
• Self-motivated to work individually and in teams.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans with provided training.
• Maintain accurate patient records and schedule consultations.

Skills

Strong communication skills

Negotiation skills

Organisational skills

Sales target achievement

Commercial awareness

Job description

Job Title – Patient Advisor

Location – Lincoln

Hours – Full time

Salary – £26,000 per annum, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons
• Role involves occasional cover at out Nottingham Clinic (travel compensated by the business)

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Have previous experience working towards sales targets and personal KPI’s
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.