Operations Support Agent – Fast-Paced Logistics Team

FedEx Group; Abingdon; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading express transportation company is seeking Operation Support Agents to ensure timely delivery of urgent packages, manage customer inquiries, and maintain data integrity. You will play a crucial role in investigations of failed shipments, requiring strong communication and time management skills. This position offers a competitive salary, comprehensive training, and opportunities for growth within a diverse and inclusive environment.

Benefits

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifications

• Experience in customer service-related roles is desirable.
• Attention to detail is crucial for managing shipments effectively.

Responsibilities

• Ensure urgent packages reach the right place on time.
• Handle incoming calls regarding shipment collection requests.
• Investigate and resolve failed deliveries.

Skills

Good communication and social skills

Ability to work in a fast-paced environment

Time management skills

Job description

A leading express transportation company is seeking Operation Support Agents to ensure timely delivery of urgent packages, manage customer inquiries, and maintain data integrity. You will play a crucial role in investigations of failed shipments, requiring strong communication and time management skills. This position offers a competitive salary, comprehensive training, and opportunities for growth within a diverse and inclusive environment.