Customer Experience & Logistics Specialist

Maersk Growth; Felixstowe; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A global logistics provider is seeking a Customer Experience Agent in Felixstowe to deliver exceptional service and support to clients. The ideal candidate will excel in a fast-paced environment, harnessing analytical and problem-solving skills, while collaborating with diverse teams. The role entails managing client relationships, optimizing supply chain processes, and ensuring high-quality service delivery. Join us to contribute to the growth and success of an industry leader while enjoying benefits such as 25 days leave and hybrid working arrangements.

Benefits

25 days annual leave

Hybrid working after probation

Annual bonus and pension scheme

Retailer discounts

Employee Assistance Program

Qualifications

• Strong passion for customer service and satisfaction.
• Ability to solve complex problems through effective solutions.
• Experience working in fast-paced environments.

Responsibilities

• Deliver first-class customer service to clients.
• Liaise with third-party suppliers effectively.
• Continuously seek ways to improve service efficiency.
• Produce internal and external reports as needed.

Skills

Customer satisfaction

Analytical skills

Deadline management

Microsoft Office proficiency

Telephone manner

Attention to detail

Job description

A global logistics provider is seeking a Customer Experience Agent in Felixstowe to deliver exceptional service and support to clients. The ideal candidate will excel in a fast-paced environment, harnessing analytical and problem-solving skills, while collaborating with diverse teams. The role entails managing client relationships, optimizing supply chain processes, and ensuring high-quality service delivery. Join us to contribute to the growth and success of an industry leader while enjoying benefits such as 25 days leave and hybrid working arrangements.