Operations Support Agent

FedEx Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading logistics company in the UK is seeking an Operations Support Agent to ensure high-quality service and effective communication in a fast-paced environment. The role offers competitive hourly pay and full training, with opportunities for career progression in a diverse and inclusive workplace.

Qualifications

• Ability to work in a fast-paced environment.
• Experience with customer interactions and communications.
• Competence in data entry and tracking systems.

Responsibilities

• Answer incoming calls regarding delivery queries.
• Sort and allocate deliveries.
• Input data into tracking systems.

Skills

Customer Service

Communication Skills

Data Entry

Job description

Working hours: 20 per week

Salary: £13.42 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

As an Operations Support Agent, you will:

• Work in a fast-paced environment and adhere to strict timelines.
• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritize and re-allocate failures for next-day delivery as required.
• Input data into our tracking system.
• Maintain clear and effective communication with the team, managers, and other depots.
• Follow FedEx processes, procedures, controls, and external regulatory requirements.

You will also support your supervisor and team members as needed, ensuring the safe and secure movement of all freight, and providing high-quality customer service to ensure customers' urgent packages arrive on time.

Full training will be provided, along with a competitive salary and benefits package. We offer excellent career opportunities for those eager to progress in a supportive and rapidly expanding environment.

FedEx values diversity and inclusion, celebrating cultures, inspiring dreams, and creating a global community where everyone is accepted. FedEx in the UK is Disability Confident ‘Committed’.

FedEx is built on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.