Logistics Dispatch & Customer Care Lead

Collage HR; Plymouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A dynamic courier and transportation company is seeking a Dispatch and Customer Service Coordinator to join their team. The role requires excellent customer service skills, logistics knowledge, and the ability to thrive in a fast-paced environment. Primary responsibilities include managing client communications, maintaining accurate records, and supporting dispatch operations. Candidates should have a minimum of 3 years of customer service experience and proficient in logistics software. Starting wage is $20.00 per hour with full-time hours from Monday to Friday.

Qualifications

• Minimum 3 years of experience in customer service, ideally in transportation or logistics.
• Demonstrated ability to work with logistics and delivery software.
• Excellent written and verbal English communication skills.

Responsibilities

• Handle inbound and outbound phone calls and email correspondence with clients.
• Maintain accurate client records including inventory and shipment details.
• Provide backup coverage for dispatchers and customer service representatives.

Skills

Customer service experience

Logistics knowledge

Communication skills

Problem-solving skills

Attention to detail

Microsoft Office proficiency

Tools

Logistics and delivery software

Job description

A dynamic courier and transportation company is seeking a Dispatch and Customer Service Coordinator to join their team. The role requires excellent customer service skills, logistics knowledge, and the ability to thrive in a fast-paced environment. Primary responsibilities include managing client communications, maintaining accurate records, and supporting dispatch operations. Candidates should have a minimum of 3 years of customer service experience and proficient in logistics software. Starting wage is $20.00 per hour with full-time hours from Monday to Friday.