Operations Assistant (Maritime)

City Experiences™; Greater London; On-site; GBP 27,000; Full time

Job summary

A renowned cruise operation company in Greater London is looking for an Operations Assistant to support daily operations. This full-time, on-site position involves administrative duties, data entry, and ensuring compliance with various operational protocols. The role requires excellent attention to detail and the ability to juggle multiple tasks efficiently. The salary for this position is approximately £26,984.10, with a working pattern of 4 days on and 4 days off.

Qualifications

• Ability to assist in administrative tasks and operations reports.
• Capability to handle multiple tasks effectively.
• Understanding of compliance with the Working Time Directive.

Responsibilities

• Act as the first point of contact for the Operations Office.
• Manage administrative duties and maintain accurate KPI reports.
• Prepare daily briefing folders for Captains and Mates.

Skills

Attention to detail

Prioritisation skills

Data entry skills

Tools

Anchor

Helm

Job description

City Cruises UK is part of the City Experiences הראשונה division of the Hornblower Group, a global leader in world‑class experiences and transportation services. We operate public dining and sightseeing cruises lesion as also private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

The Operations Assistant assists the Operations Team in the smooth running of the daily Operations and performs operations administration which requires keen attention to detail and the ability to prioritise multiple tasks simultaneously.This is an on‑site, full‑time position, on a permanent basis, with a working pattern of 4 days on and 4 days off (07.30 to 19.00).

The salary is £26,984.10.

Responsibilities

• First point of contact for the Operations Office.
• Continuous cover for the Operations phone.
• Administrative duties including:
• Assist in the preparation and maintenance of all Operations reports, maintaining accurate KPI reports, and recording MCA hours to ensure compliance with the Working Time Directive.
• Data entry using proprietary software, Anchor and Helm.
• Check and file the captain’s daily declaration.
• Prepare and distribute the daily briefing folders for Captains and Mates.
• Recording of staff lateness and sickness.
• Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager.
• Maintain the Operations office library of vessel files, including:
• Drill sheets
• Repair and maintenance requests
• Safety equipment certificates
• Maintain and issue the Operations library of controlled SMS publications and documents, including:
• Safety and Operational Procedures (SOPs) manuals
• Emergency Procedures Guide (EPG)
• Operational memorandums
• Generic and individual Passage Plans
• PLA notices to Mariners
• MCGA notices to Mariners
• Maintain crew attendance/lateness spreadsheet.
• Ensure compliance with the company SMS.
• Issue crew uniform.
• Be familiar with all services within the company and our trade customers for day‑to‑day running on the pier locations.
• Ensure departmental purchases are made in accordance with company policy.
• Any ad‑hoc duties as required.
• Attend meetings as required.

City Experiences Europe does not discriminate on the basis of race barnet, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.