New Business Representative

Hastings Insurance Services Limited; United Kingdom; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A digital insurance provider in Leicester seeks a New Business Customer Advisor to deliver excellent customer experiences. Responsibilities include providing quotes and supporting policy purchases. Ideal candidates are self-motivated and adaptable, with strong communication skills. This full-time position offers a starting salary of £25,150, hybrid working options, and valuable benefits including a bonus and pension match.

Benefits

Up to 5% annual discretionary Bonus

Hybrid working option

Fantastic open-plan modern office

On-site restaurant

25 days holiday and bank holidays

Pension match up to 10%

Life insurance (4× base salary)

Discounted Hastings Direct products

Discounts with retailers

Tech schemes and health assessments

Refer a friend scheme

Qualifications

• Self-motivated individuals who take pride in their work.
• Comfortable with change and able to adapt quickly.
• Positive, empathetic, and patient individuals.
• Clear communicators who can build rapport.
• Able to navigate software systems while conversing.
• Accountable and thorough with attention to detail.

Responsibilities

• Provide customers with new quotes for various policies.
• Support customers in completing their policy purchases.
• Deliver high-quality customer service.

Skills

Self-motivated

Adaptability

Clear communication

Attention to detail

Job description

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Hastings Direct provided pay range

This range is provided by Hastings Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

New Business Representative

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00

Training: The main training period runs for the first 6 weeks and takes place face‑to‑face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign‑off from a trainer or team leader to move to hybrid working.

Our approach to Hybrid Working: With hybrid working, you usually visit the office once a week and work remotely for the rest of the time. You can opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £25,150 plus benefits. After completing the 12‑week training and coaching period, the salary automatically increases to £25,500. Further progression to £27,500 is possible in as little as 12 months with the right focus on personal development.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high‑quality insurance service they deserve.

Your role

The New Business team provides customers with new quotes, whether they’re looking for car, bike, van, home or multi‑car/bike policies. We give them all the details they need to make an informed decision, ensuring they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

What we're looking for in a New Business Customer Advisor

• Self‑motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
• Someone comfortable with change, able to adapt quickly and show resilience.
• Colleagues with a positive, empathetic, and patient approach.
• Clear communicators who can build rapport and bring their personality to work.
• People adept at navigating software systems while managing a conversation.
• Someone who is accountable, thorough, and pays attention to detail.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs – so, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.

Benefits you'll receive

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more, depending on your preference)
• A fantastic open‑plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime and an on‑site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4× base salary)
• Discounted Hastings Direct products
• Discounts & cashback with well‑known retailers
• Tech scheme, cycle to work, health assessments, and skin check – on completion of probation
• Refer a friend scheme – earn £500 for every friend you refer
• We will provide you with all the tech that you need, including a brand‑new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. Instead, we offer all candidates the opportunity to complete first‑stage assessments, in the form of online exercises, which we can also provide adjustments for on a case‑by‑case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process, please contact the recruitment team prior to starting any assessments so that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Financial Services and Insurance

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