Lead Hybrid Consumer Insights Manager

Dunelm; Leicester, Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading homewares retailer in the UK seeks a skilled Insight & Analytics Manager to play a key role in transforming consumer insights into strategic actions. You will lead customer research projects, collaborate across all departments, and manage the Brand Tracker to ensure consumer needs are met. Ideal candidates should have experience in research methodologies and strong storytelling abilities. This role offers a competitive salary, bonus potential, and flexible hybrid working arrangements.

Benefits

Competitive Basic Salary

Up to 15% bonus

15% Dunelm Discount Card

Sample sales days

25 days holiday + additional days

Access to online retailer discounts

Flexible hybrid working

Qualifications

• Extensive experience in customer research and knowledge of various research techniques.
• Ability to present data and customer research engagingly.
• Experience managing multiple projects and stakeholders.

Responsibilities

• Lead and manage research projects independently.
• Manage the new Brand Tracker and provide insights.
• Partner with business areas to define research objectives.
• Utilize innovative research techniques for actionable insights.
• Manage various research tools and the consumer insight pack.

Skills

Customer research expertise

Storytelling with data

Project management

Strong communication skills

Collaboration

Job description

A leading homewares retailer in the UK seeks a skilled Insight & Analytics Manager to play a key role in transforming consumer insights into strategic actions. You will lead customer research projects, collaborate across all departments, and manage the Brand Tracker to ensure consumer needs are met. Ideal candidates should have experience in research methodologies and strong storytelling abilities. This role offers a competitive salary, bonus potential, and flexible hybrid working arrangements.