IT Support Engineer — Growth, Collaboration & Impact

Castle Employment Agency Ltd; Leeds; On-site; GBP 38,000; Full time

Job summary

A leading employment agency in the UK is looking for an IT Support Engineer to join the team in Leeds. This role involves providing high-quality 2nd and 3rd line support, improving IT systems, and supporting users. Ideal candidates will have a strong technical background across various platforms including Windows and Office 365. The position offers a competitive salary of up to £38,000 and opportunities for personal and professional development within a collaborative environment.

Benefits

Career development opportunities

Competitive salary up to £38,000

Qualifications

• Experience in IT support or infrastructure roles, particularly in 2nd and 3rd line support.
• A proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.

Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes.
• Work closely with IT colleagues and third-party suppliers to resolve issues promptly.
• Maintain accurate documentation to support compliance.

Skills

2nd and 3rd line support

Customer-focused communication

Windows and Office 365 knowledge

Networking skills

Problem-solving ability

Attention to detail

Tools

IT service management tools

Job description

A leading employment agency in the UK is looking for an IT Support Engineer to join the team in Leeds. This role involves providing high-quality 2nd and 3rd line support, improving IT systems, and supporting users. Ideal candidates will have a strong technical background across various platforms including Windows and Office 365. The position offers a competitive salary of up to £38,000 and opportunities for personal and professional development within a collaborative environment.