IT Service Desk Analyst – Proactive 1st-Line Support

Lakeland Ltd; Windermere; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading retail company in Windermere is seeking a skilled Service Desk Analyst to join their IT team. The ideal candidate will have at least two years of experience in IT support, strong knowledge of Windows OS, and networking principles. Responsibilities include logging and resolving IT incidents, maintaining system security, and ensuring excellent service delivery. This role offers a competitive salary, pension plan, and generous holiday benefits, contributing to a collaborative and vibrant workplace.

Benefits

Competitive salary

Group personal pension plan

Generous product discounts

29 days’ paid holiday

Qualifications

• Minimum 2 years of experience in IT support.
• Strong understanding of Windows OS and networking principles.
• Clear communication skills essential for teamwork.

Responsibilities

• Log, triage, and resolve IT incidents.
• Perform routine IT maintenance.
• Act as first point of contact for IT support.

Skills

IT support experience

Windows OS

Networking principles

Productivity tools

Server support

Communication skills

Attention to detail

Time management

Problem-solving

Job description

A leading retail company in Windermere is seeking a skilled Service Desk Analyst to join their IT team. The ideal candidate will have at least two years of experience in IT support, strong knowledge of Windows OS, and networking principles. Responsibilities include logging and resolving IT incidents, maintaining system security, and ensuring excellent service delivery. This role offers a competitive salary, pension plan, and generous holiday benefits, contributing to a collaborative and vibrant workplace.