Global IT End-User Support Pro - Elevate User Experience

Lucy Electric Ltd.; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading electrical solutions company is seeking a Global IT End-User Support Specialist to provide operational IT support and remote assistance across all locations. The ideal candidate has over 3 years of experience in IT service roles, strong technical knowledge of Microsoft 365, and excellent communication skills. This full-time role involves delivering high-quality IT support and ensuring a positive end-user experience.

Qualifications

• 3+ years’ experience in an IT End-User Service or Desktop Services role.
• ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in IT Service Management.
• Experience with Microsoft 365 Deployment and Operations.

Responsibilities

• Deliver on-site operational IT support and remote assistance.
• Provide enhanced support to VIPs and critical business users.
• Collaborate with global team members to improve IT services.

Skills

Technical knowledge of Microsoft 365

Troubleshooting hardware and software issues

Strong customer service orientation

Excellent communication skills

Pro-active and flexible

Analytical mindset

Education

Degree in an IT-related subject

Tools

Active Directory

ServiceNow

Microsoft Azure

Job description

A leading electrical solutions company is seeking a Global IT End-User Support Specialist to provide operational IT support and remote assistance across all locations. The ideal candidate has over 3 years of experience in IT service roles, strong technical knowledge of Microsoft 365, and excellent communication skills. This full-time role involves delivering high-quality IT support and ensuring a positive end-user experience.