End User Support Lead – Hybrid IT Desk & VIP Support

EDF Trading Ltd; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading energy trading company is seeking an End User Support Lead to manage IT support teams in a fast-paced environment. Responsibilities include leading desktop support, overseeing incident resolution, and ensuring a user-focused support experience. The ideal candidate will have strong technical support experience and leadership skills, ideally within a trading environment. This position offers flexible working arrangements and competitive benefits, contributing to a dynamic and inclusive team culture.

Benefits

Hybrid working

Personal pension plan

Private medical and dental insurance

Corporate gym memberships

Childcare vouchers

Qualifications

• Proven experience in a technical support or desktop support role.
• Demonstrated ability to lead and inspire a team.
• Experience with trading-specific software preferred.

Responsibilities

• Lead a team of desktop support engineers.
• Oversee delivery of first and second-line support.
• Act as an escalation point for complex technical issues.

Skills

Technical support experience

Leadership abilities

Organizational skills

Analytical skills

Customer-focused approach

Education

Graduate level in a technology-based discipline

Tools

Windows 10/11

Microsoft Office

ServiceNow

ITIL processes

Job description

A leading energy trading company is seeking an End User Support Lead to manage IT support teams in a fast-paced environment. Responsibilities include leading desktop support, overseeing incident resolution, and ensuring a user-focused support experience. The ideal candidate will have strong technical support experience and leadership skills, ideally within a trading environment. This position offers flexible working arrangements and competitive benefits, contributing to a dynamic and inclusive team culture.