On-Site IT Support Specialist – 2nd Line & VIP Help

Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global consulting firm in Manchester is seeking a 2nd Line IT Support Specialist to join their On-site Technology Support team. You will be the face of Enterprise Technology, resolving IT issues and ensuring an exceptional technology experience for end users. The ideal candidate should have extensive experience in supporting Windows and Microsoft 365, a proactive approach, and excellent communication skills. This position requires you to work on-site at EY offices and offers opportunities for professional growth.

Benefits

Flexible working environment

Development of future-focused skills

Inclusive culture

Qualifications

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
• Broad knowledge of PC hardware, mobile devices and peripherals.
• Excellent written and verbal communication skills.
• Well organized, able to multitask and meet SLAs.
• Three years support experience in a professional services environment.

Responsibilities

• Resolving incidents and requests associated with end user software and hardware.
• Documenting all actions in ServiceNow.
• Keeping customers informed on ticket progress.
• Maintaining awareness of EY Information Security policies.
• Providing remote hands support for comms rooms.

Skills

Supporting Windows and Microsoft 365

PC hardware knowledge

Excellent communication skills

Organizational skills

Tools

ServiceNow

Microsoft Teams

Job description

A global consulting firm in Manchester is seeking a 2nd Line IT Support Specialist to join their On-site Technology Support team. You will be the face of Enterprise Technology, resolving IT issues and ensuring an exceptional technology experience for end users. The ideal candidate should have extensive experience in supporting Windows and Microsoft 365, a proactive approach, and excellent communication skills. This position requires you to work on-site at EY offices and offers opportunities for professional growth.