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Remote Global IT Support Specialist
Avaloq Group
City of Edinburgh
On-site
GBP 30,000 - GBP 45,000
Full time
Yesterday
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Job summary
A leading financial technology provider in Edinburgh is seeking a skilled IT User Support Specialist to join their Global IT User Support team. You'll troubleshoot technical issues, manage user onboarding, and ensure effective support for employees. Ideal candidates have a strong background in IT support, experience with Microsoft 365, and an understanding of ITIL practices. This role offers a collaborative and supportive work environment, aimed at helping employees reach their full potential.
Qualifications
- Strong track record as an IT User Support Specialist or similar.
- Experience in 1st and 2nd level support.
- Good understanding of computer systems and mobile devices.
Responsibilities
- Respond to user inquiries and provide technical assistance.
- Troubleshoot hardware, software, and network issues.
- Manage employee onboarding and offboarding.
Skills
Technical assistance
Troubleshooting
User management
Documentation
Microsoft 365 products
ITIL best practices
Job description
A leading financial technology provider in Edinburgh is seeking a skilled IT User Support Specialist to join their Global IT User Support team. You'll troubleshoot technical issues, manage user onboarding, and ensure effective support for employees. Ideal candidates have a strong background in IT support, experience with Microsoft 365, and an understanding of ITIL practices. This role offers a collaborative and supportive work environment, aimed at helping employees reach their full potential.
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