Onsite IT Desktop & EUC Technician

Sharp Brains Limited; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology solutions company in the United Kingdom is seeking an End User Computing (Desktop Analyst) to manage desktop devices and provide onsite support. The ideal candidate will have 2-4 years of experience in onsite support and knowledge of Windows 7 OS, alongside proficiency with various support tools. Responsibilities include managing hardware and software incidents, maintaining security compliance, and providing VIP support. Familiarity with ITIL processes is preferred.

Qualifications

• 2-4 years of experience in onsite support.
• Experience with ticket-based incident handling.
• Good to have knowledge of AD and MAC devices.

Responsibilities

• Manage hardware, software and connectivity incidents through resolution.
• Provide standard hardware and software support throughout the lifecycle.
• Monitor security profiles and anti-virus software compliance.

Skills

Onsite support experience

Windows 7 OS knowledge

Remote management of Desktop Devices

Service Management tools (e.g., ServiceNow)

MS Office and Outlook expertise

Understanding of Lync and VPN

Job description

A technology solutions company in the United Kingdom is seeking an End User Computing (Desktop Analyst) to manage desktop devices and provide onsite support. The ideal candidate will have 2-4 years of experience in onsite support and knowledge of Windows 7 OS, alongside proficiency with various support tools. Responsibilities include managing hardware and software incidents, maintaining security compliance, and providing VIP support. Familiarity with ITIL processes is preferred.