General Manager

Native Group; Newcastle upon Tyne; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading property management firm in Newcastle upon Tyne is looking for a General Manager. In this role, you will oversee onsite operations, manage budgets, and ensure high standards of customer service across all departments. Ideal candidates will have experience in property or hospitality at a senior level and be skilled in leading teams effectively. The firm values diversity and offers various benefits including a pension scheme and employee assistance programs, fostering a supportive work environment.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on stays

Qualifications

• Experience in BTR, property, hospitality, or leisure at a senior manager level.
• Strong passion for customer service and excellence.
• Skilled in leading diverse operational teams.

Responsibilities

• Lead onsite operations as General Manager.
• Manage customer service, facilities, and leasing standards.
• Own the residential operating budget.

Skills

Customer service orientation

Leadership

Operational management

Financial management

Job description

General Manager

Welcome to Native Communities

We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

About the Role

We are looking for a General Manager, a strong and vibrant leader to guide our onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing.

As a General Manager, you will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience across all touchpoints. You will also oversee commercial tenants, events partnerships, and community engagement to ensure we deliver our mission of creating sustainable communities with soul.

What You’ll Be Doing

• Lead onsite operations with excellence as a General Manager.
• Manage customer service, facilities, leasing, and health & safety standards.
• Take ownership of the residential operating budget and ensure efficiency.
• Build strong relationships with commercial tenants and community partners.
• Drive engagement initiatives and maintain the asset to the highest quality.
• Collaborate with the Regional Head of Operations to deliver business improvements.

About You

• Experience within BTR, property, hospitality, or leisure at a senior manager level.
• Strong passion for customer service and ensuring excellence.
• Skilled at leading diverse operational teams and inspiring high performance.
• Knowledge of building operations, statutory obligations, and health & safety.
• Clear, calm, and confident communicator with strong leadership qualities.
• Highly organised, methodical, and able to deliver under pressure.
• Able to maintain confidentiality and discretion at all times.

About Us

We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.

Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.

Benefits of Being a Native

As a General Manager, you’ll enjoy:

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme>
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Diversity & Inclusion

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.

How to Apply

If you’re as passionate as we are about people and beautiful buildings — apply today to become our next General Manager.