Facilities Manager

Native Group; Croydon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading community management company in Croydon is seeking a skilled Facilities Manager to oversee the maintenance team and ensure high standards of safety, appearance, and functionality of various properties. The role involves leadership, compliance management, and a commitment to excellent customer service. Strong candidates will possess facilities management experience, customer service skills, and proficiency in relevant IT tools. Join a passionate team dedicated to creating thriving communities and enjoy a range of benefits including a company pension and employee assistance programs.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in a facilities or maintenance management role.
• Strong customer service skills in a resident-facing environment.
• Excellent written and spoken English.

Responsibilities

• Lead the maintenance team, delegating and supervising daily operations.
• Oversee inspections, repairs, and general upkeep of apartments and communal areas.
• Ensure statutory obligations and compliance requirements are met.

Skills

Facilities or maintenance management experience

Customer service skills

Strong IT skills (MS Word, Excel, Outlook)

Excellent communication skills

Organised and efficient

Job description

Facilities Manager

Welcome to Native Communities

We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

About the Role

This is an exciting opportunity to join our operational management team as a Facilities Manager.

The Facilities Manager is a pivotal role in ensuring that our buildings operate successfully, with a direct impact on the resident journey. You will oversee technical and mechanical work, ensuring that apartments, grounds, amenities, and communal areas meet high standards of safety, appearance, and overall functionality.

As a Facilities Manager, you will lead and manage the maintenance team, delegating and supervising their work, ensuring that all statutory obligations are met, and that preventative maintenance and remedial works are completed in line with requirements.

What You’ll Be Doing

• Lead the maintenance team as a Facilities Manager, delegating and supervising daily operations.
• Oversee inspections, repairs, and general upkeep of apartments and communal areas.
• Ensure statutory obligations and compliance requirements are met.
• Manage planned preventative maintenance (PPMs) and remedial works.
• Oversee all resident-reported maintenance, ensuring timely and high-quality resolution.
• Maintain accurate records and documentation of maintenance activity.
• Deliver exceptional customer service to residents and create a safe, well-maintained environment.

About You

• Proven experience in a facilities or maintenance management role.
• Strong customer service skills in a resident-facing environment.
• Excellent written and spoken English.
• Strong IT skills including MS Word, Excel, and Outlook (training provided).
• Excellent relationship-building skills with both residents and team members.
• Organised, efficient, and an excellent communicator.
• Professional, approachable, and able to lead with integrity.
• A proactive and collaborative team player.

About Us

We are Native Communities, specialising in operating £3bn of mixed‑use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one‑of‑a‑kind destinations where people want to live, work and spend time.

Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.

Benefits of Being a Native

As a Facilities Manager, you’ll enjoy:

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Diversity & Inclusion

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.

How to Apply

If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Facilities Manager.