Community Host

Native Group; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A community-focused company in Edinburgh seeks a Community Host to deliver exceptional customer service and create a welcoming environment. In this role, you'll be responsible for managing resident queries, maintaining a polished front of house, and fostering positive relationships with residents and team members. Ideal candidates will have a background in hospitality, possess strong communication skills, and thrive in a collaborative team culture. Join us to help shape vibrant communities where everyone feels at home.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in residential services, leasing, or hospitality.
• Exceptional customer service in a customer-facing role.
• Strong IT skills including MS Word, Excel, and Outlook.

Responsibilities

• Deliver a professional and welcoming experience as a Community Host.
• Handle resident queries and resolve issues promptly.
• Maintain a polished and welcoming front of house environment.

Skills

Customer service

Communication

Organizational skills

Proficiency in English

IT skills (MS Word, Excel, Outlook)

Job description

Community Host

Welcome to Native Communities

We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

About the Role

We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.

As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.

What You’ll Be Doing

• Deliver a professional and welcoming experience as a Community Host.
• Provide outstanding customer service across all resident touchpoints.
• Handle resident queries, resolving issues promptly and effectively.
• Maintain a polished and welcoming front of house environment.
• Build strong relationships with residents and team members.
• Follow company policies and procedures with professionalism and integrity.
• Contribute to a positive and collaborative team culture.

About You

• Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
• Proficient in delivering exceptional customer service in a customer-facing role.
• Excellent written and spoken English.
• Strong IT skills, including MS Word, Excel, and Outlook (training provided).
• Efficient, organised, and an excellent communicator.
• Professional, well-mannered, and resident-focused.
• A positive team player with a proactive approach.

About Us

We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, creating one‑of‑a‑kind destinations where people want to live, work, and spend time.

Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.

Benefits of Being a Native

As a Community Host, you’ll enjoy:

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Diversity & Inclusion

Native is better when people from all walks of life come together. At Native Communities, we aim to be a workplace where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.

We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.

How to Apply

If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.