French-Speaking CSM for AI-Driven SMB Growth

Klaviyo Inc.; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing automation company in London is looking for a Customer Success Manager (French Speaking) to join their team. This role involves enhancing customer satisfaction and retention through tailored success plans and proactive communication. Ideal candidates will have a strong background in CRM and digital marketing, along with fluency in French. The position offers a hybrid working model supporting your personal and professional growth, with competitive compensation and a focus on customer success.

Benefits

Comprehensive health and wellbeing benefits

Annual cash bonus plan

Flexible working environment

Qualifications

• 2+ years of customer success or account management experience.
• Track record of building and nurturing relationships with multiple stakeholders.
• Experience in campaign management, CRM, and data analytics.
• Familiarity with Marketing Automation technologies.

Responsibilities

• Transform workflows using AI and drive customer success.
• Develop customized success plans based on customer goals.
• Drive positive Net Revenue Retention and identify expansion opportunities.

Skills

Customer-first attitude

Consultative skills

Technical skills

Problem-solving

Excellent communication skills

Project management

Fluency in French

Tools

G-Suite

Salesforce

Gainsight

Job description

A leading marketing automation company in London is looking for a Customer Success Manager (French Speaking) to join their team. This role involves enhancing customer satisfaction and retention through tailored success plans and proactive communication. Ideal candidates will have a strong background in CRM and digital marketing, along with fluency in French. The position offers a hybrid working model supporting your personal and professional growth, with competitive compensation and a focus on customer success.