Founding CS Leader — Remote, Revenue Growth

Eola Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A premier booking and management platform in Greater London is seeking a founding Customer Success Manager to drive the success of a diverse customer base. The right candidate will focus on revenue uplift, develop customer success frameworks, and enhance customer engagement. This remote-first role requires at least 5 years of experience in SaaS Customer Success. If you're proactive and aim to build a CS organization, this is an opportunity to make a lasting impact.

Benefits

Performance bonuses based on revenue uplift

Flexible remote work with quarterly in-person opportunities

Qualifications

• 5+ years in Customer Success, Onboarding, or Account Management within SaaS.
• Owned revenue-related KPIs like NRR, activation, and churn reduction.
• Experience building or deploying a Customer Success framework.

Responsibilities

• Own revenue-related CS outcomes across the entire customer base.
• Roll out a proven CS framework: onboarding flows and health scoring.
• Drive product adoption and ensure customers unlock full value.

Skills

Customer Success

Analytical skills

Communication

Proactive engagement

Job description

A premier booking and management platform in Greater London is seeking a founding Customer Success Manager to drive the success of a diverse customer base. The right candidate will focus on revenue uplift, develop customer success frameworks, and enhance customer engagement. This remote-first role requires at least 5 years of experience in SaaS Customer Success. If you're proactive and aim to build a CS organization, this is an opportunity to make a lasting impact.