Food and Beverage Assistant

HCA Healthcare UK; Metchley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Metchley is looking for a Food and Beverage Assistant. This full-time role involves delivering high-quality meals to patients, maintaining hygiene standards, and ensuring an excellent dining experience. Candidates should have a background in hospitality or customer service and a strong focus on attentive service. The position offers £13.36/hr and excellent benefits, making it a rewarding opportunity to support patient care in a compassionate environment.

Benefits

Private Healthcare Insurance

25 days holiday plus bank holidays

Private pension contribution

Discounts with major retailers

Cycle to Work scheme

Qualifications

• Previous hospitality, retail or customer-service experience is essential.
• Confidence in patient-facing conversations is needed.
• Ability to deliver warm, attentive service.

Responsibilities

• Deliver high-quality meals to patients with care.
• Help patients choose meals and take orders.
• Maintain hygiene standards in food preparation areas.
• Communicate dietary needs to the kitchen staff.

Skills

Hospitality experience

Customer-service communication

Attention to detail

Food hygiene awareness

Job description

Full time, 37.5 hours/week. Shifts between 0630 and 2200, 5 days out of 7

Permanent £13.36/ hr + excellent benefits including private healthcare

Great service doesn’t change just because the setting does. If you’ve worked in hospitality, retail or any role where people come first, you’ll know the difference a thoughtful interaction can make. And in a hospital, those moments matter even more. As a Food and Beverage Assistant, you’ll bring the same pride, attention to detail and care you’d offer any customer to our patients, supporting them with high-quality, freshly prepared meals and helping them feel well looked after throughout their stay.

Whether you’re guiding someone through the menu or delivering their food with care and attention, you’ll help create an experience that feels calm, personal and reassuring. Our food is prepared to an exceptional standard, and you’ll play a key part in presenting it with the warmth and professionalism it deserves. It takes a special kind of person to do this role, but if you naturally bring a warmth and confidence to the way you interact with others, we’re confident you’ll fit right in here.

What you’ll do

You’ll deliver a standard of service no different to a high-end hotel or restaurant, where the focus is on being attentive and giving people a positive experience. Meals are an important part of any hospital stay, and you’ll help make that experience smooth and comfortable by:

• Helping patients choose meals, taking orders and delivering food across the hospital
• Preparing and collecting meal trays promptly
• Answering phone requests and communicating dietary needs to the kitchen
• Keeping work areas clean, washing utensils and maintaining hygiene standards
• Recording additional requests and following all allergen and dietary safety policies

What we’re looking for

We’re looking for someone who puts people first - someone who knows how to support others in a busy environment and can bring that confidence into patient-facing conversations. As well as this, you’ll:

• Have previous hospitality, retail or customer-service experience
• Be confident in speaking with patients and colleagues
• Take pride in delivering warm, attentive service
• Demonstrate good awareness of food hygiene standards
• Have a flexible, reliable approach during busy periods

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Food and Beverage Assistant you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. Should you require any additional support with applying, please do get in touch.

Choosing HCA UK means joining a community where you’re supported to grow, recognised for the difference you make and surrounded by colleagues who share your commitment to care. With advanced facilities, clear career pathways, exceptional benefits and comprehensive wellbeing programmes we're dedicated to caring for you the way you do for others - its how we care.

Our patients come from across the globe and so do our colleagues. It’s this rich blend of cultures and shared purpose that makes HCA UK such a rewarding place to build a career. We’re proud of our inclusive, diverse and compassionate culture, where everyone is respected, supported and empowered to bring their whole self to work. With over 100 nationalities represented and a strong commitment to equity we’re creating a workplace where everyone can feel like they belong.

Learn more about our culture and values and the people who bring them to life.

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At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.

HCA UK is proud to be named among the top 50 in the Financial Times UK’s Best Employers 2025, based on an independent survey of 20,000 employees. This recognition highlights our commitment to supporting our colleagues.

We take our quality of care very seriously as every one of our facilities is monitored, inspected and regulated by CQC.

HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.