Ethical Banking Personal Banker — Flexible Hours

Co-operative Bank plc.; Exeter; On-site; GBP 24,000 - 26,000; Full time

Job summary

A well-established ethical bank in Exeter is seeking a Personal Banker to provide exceptional customer service by managing a portfolio of clients. This role entails conducting financial health checks, assisting with account management, and addressing customer queries. The ideal candidate should have strong communication skills and a problem-solving mindset to enhance customer experiences. Attractive perks include flexible working options, 27 days holiday, and a discretionary performance bonus.

Benefits

Flexible working options

27 days holiday

Discretionary performance bonus

Competitive pension

Wellbeing support

Corporate discounts

Volunteering days

Qualifications

• Positive and enthusiastic approach to excellent customer service.
• High levels of energy and resilience.
• Proficient in multiple systems and navigating during customer interactions.

Responsibilities

• Conduct financial health checks for customers.
• Manage a portfolio of customers and assist with their banking needs.
• Resolve queries and complaints regarding banking services.

Skills

Customer service skills

Problem solving

Analytical skills

Communication skills

Self-motivation

Cash handling experience

Job description

A well-established ethical bank in Exeter is seeking a Personal Banker to provide exceptional customer service by managing a portfolio of clients. This role entails conducting financial health checks, assisting with account management, and addressing customer queries. The ideal candidate should have strong communication skills and a problem-solving mindset to enhance customer experiences. Attractive perks include flexible working options, 27 days holiday, and a discretionary performance bonus.