Estates Services Advisor

Midland Heart Ltd; Birmingham; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Join us now as an Estates Services Advisor working 35 hours per week! This in an exciting time to join us as we respond to the changes to consumer regulation, tenant satisfaction measures, and achieve our corporate aims of having tenants at heart.

Please note: This is a fixed-term opportunity currently until April 2027.

Your day-to-day responsibilities will include:

• Provide vital administrative and operational support to Estates Officers to ensure the seamless delivery of high-quality estate services.
• Manage schedules and coordinate responses to requests from customers and internal colleagues to maintain efficient workflows.
• Assist in the end-to-end management of abandoned properties, vehicles, and tenancy terminations to ensure timely recovery of property.
• Support the management of decants and void properties to minimise turnaround times and reduce associated costs.
• Act as a key point of contact for customer inquiries, ensuring professional and timely communication in line with organizational standards.

To successfully deliver this role, you'll be required to either hold a driving licence or evidence the ability to travel throughout the area of operation (East and West Midlands).

Our Ideal Candidate? To be successful in this role, you'll have:

• Experience of working collaboratively with a range of internal and external stakeholders to coordinate and deliver a brilliant service and outcomes for customers.
• Case management or account management experience, with the ability to respond to and manage changing priorities.
• Experience of gathering information, proactively investigating queries and making independent evidence-based decisions to reach positive outcomes.
• Knowledge of abandoned property, abandoned vehicle and gas cap processes and procedures.

To be considered for this role, please upload a copy of a covering letter accompanying your CV. This should highlight how your relevant skills and experience can apply to the role of an Estates Services Advisor, with a focus on your knowledge and experience within Building and Communal Areas Safety.

Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please note, we're unable to consider applications without a Cover Letter for this role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.