Estates Coordinator

Premier Estates Limited; Macclesfield; Hybrid; GBP 25,000; Full time

Job summary

A property management company is seeking an Estates Coordinator to provide administrative support to a Senior Manager in Macclesfield. The role includes being the first point of contact for residents, handling calls, raising work orders, and managing documentation. Candidates should have at least GCSE level 4 in English and Maths, administration experience, and intermediate skills in Microsoft Office. A positive attitude and strong organisational skills are essential. The position offers a full-time, permanent contract with hybrid working after probation.

Benefits

Hybrid Working after probation

Complimentary fruit in the office

Birthday leave

Exclusive staff events

Health cashback plan

Company-wide closure during Christmas

25 days of annual leave with purchase options

Qualifications

• Experience in administration is essential.
• Desirable but not essential: Customer service and property industry experience.
• Intermediate Microsoft Office skills required.

Responsibilities

• Act as the first point of contact for residents, contractors, and clients.
• Raise works orders for repairs and maintenance.
• Prepare and distribute documents to residents and property owners.
• Administer building insurance claims.
• Arrange and prepare minutes for Annual General Meetings.

Skills

Customer service

Organisational skills

Polite telephone manner

Microsoft Office

Ability to prioritise workload

Resilience

Education

English GCSE level 4 (grade C) or above

Maths GCSE level 4 (grade C) or above

Job description

Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT

Ref 21525 Location Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Working pattern Monday to Friday 0900 – 1730 Salary 25000 Closing date 12/02/2026 Description

Position: Estates Coordinator

Location: Office based and then hybrid after probation – (74 King Edward St, Macclesfield SK10 1AT)

Working Hours: Monday – Friday, 0900 – 1730

Salary: £24,570

Contract: Full time, permanent

About Us

Premier Estates is an award‑winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

Benefits

• Hybrid Working (after probation)
• Complimentary fruit in the office
• Birthday leave
• Exclusive staff events
• Westfield Health cashback plan, inclusive of surgical options
• Payday Butties (available in the office)
• 25 days of annual leave, with the opportunity to purchase additional holiday days
• Company‑wide closure during the Christmas period

Job Description

The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator.

This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.

Key responsibilities include, but are not limited to:

• Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
• Raising works orders for repairs / maintenance works required, based on report from latest site visit.
• Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
• Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
• Administer and monitor building insurance claims.
• Authorise or dispute routine invoices to be paid and elevate large or one off spends to Senior Estates Manager or Estates Manager.
• Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager’s or Estates Manager’s notes.
• Assist with the distribution of each development’s annual service charge estimates and accounts.
• Undertake other general duties as required from time to time to assist in the success of Premier Estates.

Please note: Comprehensive guidance and support will be provided to ensure your success in this role.

What We Ask From You

• English GCSE level 4 (grade C) or above
• Maths GCSE level 4 (grade C) or above
• Administration experience is essential
• Customer service and property industry experience is desirable but not essential
• Microsoft Office, intermediate (advanced is desirable but not essential)
• Polite telephone manner
• Strong organisational skills
• Able to prioritise a busy workload
• Able to work well independently and as part of a team
• Positive attitude
• Resilient
• Works well under pressure
• Takes pride in producing work to a high standard

For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team on 020 4604 3121 quoting the reference number #LI-IG1.

All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance‑related activities checks.