Housing & Support Assistant — Front Desk, Safety & Wellbeing

YMCA West London; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A charitable organization in Greater London is seeking a dedicated individual for a customer support role involving housing assistance and safety responsibilities. You will engage with residents and visitors, ensuring high-quality service and addressing various inquiries while playing a critical role in community safety. This dynamic position offers opportunities for personal development and access to numerous perks, contributing to a supportive and inclusive workplace.

Benefits

Free gym access

Discounts from major retailers

Free access to well-being services

Flexible work locations

Career development programmes

Family-friendly policies

Qualifications

• Experience in customer service or a related field.
• Ability to handle diverse responsibilities in a community-focused environment.

Responsibilities

• Deliver outstanding customer service to residents and visitors.
• Manage reception duties and ensure safety of the building.
• Address complaints and support residents during emergencies.

Skills

Customer service

First aid

Health and safety

Communication

Job description

A charitable organization in Greater London is seeking a dedicated individual for a customer support role involving housing assistance and safety responsibilities. You will engage with residents and visitors, ensuring high-quality service and addressing various inquiries while playing a critical role in community safety. This dynamic position offers opportunities for personal development and access to numerous perks, contributing to a supportive and inclusive workplace.