Front Desk Agent

Spirehotels; Birmingham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent hotel management company is seeking a Front Desk Associate in Birmingham. In this full-time role, you will provide exceptional service and deliver unforgettable experiences to our guests, ensuring their satisfaction from check-in to check-out. The ideal candidate will have customer service experience and proficiency in MS Office. Enjoy a comprehensive benefits package, including early pay, medical benefits, hotel discounts, and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

401K matching

Paid time off

Hotel discounts

Qualifications

• One year of front desk experience in hotels preferred.
• One year of experience in a customer service or guest-facing role required.
• Full understanding of MS Suite applications.

Responsibilities

• Welcome guests and provide exceptional service.
• Respond to guest questions and requests promptly.
• Streamline check-in and check-out processes.
• Handle incoming phone calls with professionalism.
• Resolve guest concerns with attentive service.

Skills

Customer service

Multitasking

MS Office Suite (Outlook, Word, Excel)

Problem solving

Education

High school diploma or equivalent

Tools

Hotel PMS systems (e.g., OPERA, OnQ)

Job description

As Birmingham’s longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city’s theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)