Head Receptionist

CVS Group; United Kingdom; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A veterinary service provider is looking for a Head Receptionist to join their team at Haven Veterinary Surgeons in Great Yarmouth. Responsibilities include managing the receptionist team, creating rotas, and delivering exceptional customer service to clients. Ideal candidates will have receptionist experience, a positive attitude, and strong teamwork skills. This role offers competitive benefits tailored to individual needs. Interested candidates should apply within the veterinary practice.

Benefits

Competitive salary based on skills and experience

Various CVS Vets benefits

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Resilient with the ability to cope with distressing situations.

Responsibilities

• Manage the Receptionist team and provide training.
• Create and manage the team rota.
• Answer phones and book appointments.
• Provide warm and welcoming experience to clients.

Skills

Excellent customer service skills

Strong empathy

Teamwork skills

Proficiency in Microsoft Office

Job description

Overview

We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Haven Veterinary Surgeons.

Location: Haven Vets

Contract: Nicola Jacobs

Hours: 40 hours per week

Shift Pattern: 8am to 7pm Monday to Friday on a rotation basis 1 in 4 Saturdays 8.30-1pm

About The Role

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team
• Account Control & Debt Management
• Manage the processing of insurance claims
• Assist in the management of our Healthy Pet Club
• Stock control

Additional Day-to-day Duties Of The Role Will Include

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What We're Looking For In Our Veterinary Head Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What We Can Offer You

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be dependent on skills and experience
• And all the usual CVS Vets benefits!

Haven Veterinary Surgeons, Great Yarmouth | CVS Vets

Book a Consultation Today - Visit Haven Veterinary Surgeons in Great Yarmouth for clinical expertise that's always focused on your pet. Call 01493 416 700.