Veterinary Receptionist

Kernow Vet Group; Plymouth; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A veterinary clinic in Plymouth is seeking an experienced receptionist for a full-time position to cover a 9-month maternity leave. You will be the first point of contact for clients and their pets, ensuring excellent customer service in a busy environment. Responsibilities include managing appointments, handling inquiries, and maintaining a clean clinic space. The role offers competitive salary and comprehensive benefits including annual leave and employee wellness initiatives.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous experience in a receptionist role preferred.
• Ability to work in a busy environment with a warm demeanor.
• Strong organizational skills for diary management.

Responsibilities

• Liaise with clients and clinical staff for customer care.
• Meet and greet clients and pets at the clinic.
• Manage appointments and diary schedules.
• Handle telephone and email inquiries professionally.
• Process payments for services and products.
• Maintain cleanliness and safety of the clinic.

Skills

Excellent communication skills

Customer service skills

Ability to manage multiple tasks

Compassionate demeanor

Job description

Rosehill Veterinary Clinic, Plymouth, Plymouth, South West

Are you passionate about pets? do you have great customer service skills? then this is the role for you!

We are seeking an experienced receptionist for a 9-month maternity cover contract. As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

About us

We are an established practice located in the heart of Plymouth, with a longstanding client base. Our practice is bright and modern, having recently undergone a complete refurbishment of all clinical and reception areas. Our facilities are well equipped including theatre, large prep room with 2 tables, Xray and ultrasound room and separate dental room with up to date dental Xray and very efficient new CR7 processor. We continue to invest in equipment and modern working practices. You will be supported by 5 experienced Registered Veterinary Nurses, 2 Animal Nursing Assistants and a Student Veterinary Nurse and an efficient reception team. Rosehill Vets is RCVS Practice Standards accredited to Small Animal General Practice.

About the rota and salary

This is a full time role working 40 hours per week, Monday - Friday with a 7:15 pm finish time. You will also be required to work 1:4 Saturdays 9 am - 2 pm.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Rosehill Veterinary Clinic, Plymouth

61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom